Refund & Cancellation Policy
Official policy governing digital course access, enrollment fees, and payment settlements on Nexus Platform.
Please read this policy carefully before purchasing any skill package on Nexus Platform. Due to the immediate provisioning of proprietary digital video training, downloadable materials, community access, and mentor resources, all enrollments and purchases are 100% STRICTLY NON-REFUNDABLE AND NON-CANCELLABLE.
1 Nature of Digital Intangible Goods
Nexus Platform operates as an online e-learning and ed-tech platform providing digital training packages, masterclasses, and software tutorials. Unlike physical retail products, digital services cannot be returned, reclaimed, or deactivated once access credentials have been transmitted to the buyer.
By completing registration and submitting payment, the customer expressly acknowledges and agrees that access to the digital course content is granted immediately, and the statutory right to cancel or request a refund is permanently waived.
2 Absolute "No Refund" Policy
Under no circumstances will refunds, chargebacks, or credit reversals be approved on grounds including, but not limited to:
- Change of mind, buyer’s remorse, or lack of personal time to complete courses.
- Inability to implement training modules or generate affiliate commissions.
- Unfamiliarity with digital technology, mobile devices, or internet connection issues.
- Accidental purchase made by a family member, minor, or third party using the cardholder’s credentials.
3 Duplicate Payment & Technical Glitch Resolution
The only exception to our No-Refund policy is an inadvertent duplicate payment resulting from a verified banking server malfunction or payment gateway communication delay:
Duplicate Payment Terms:
• If a user’s bank account or credit card is charged multiple times for the exact same order reference, the excess duplicate transaction amount will be refunded.
• The user must notify our support team at support@theskillsmaster.in within 48 hours of the transaction with proof of debit (bank statement or payment receipt showing both transaction IDs).
• Once verified, the duplicate amount will be credited back directly to the original payment source within 5 to 7 business banking days as per Reserve Bank of India (RBI) payment clearing guidelines.
4 Cancellation of Subscription or Membership
All skill packages on Nexus Platform are offered on a one-time lifetime enrollment basis without recurring monthly auto-debit fees. Consequently, there are no ongoing recurring subscription charges to cancel. An account may be closed or deleted upon user request, but past payment fees will not be refunded.
5 Chargebacks & Fraudulent Disputes
Initiating an illegitimate chargeback or payment reversal claim with your issuing bank without prior communication with our billing support violates our terms. In such events:
- The associated LMS account, training access, and affiliate dashboard will be terminated permanently.
- Any accrued wallet balances or unpaid commissions will be forfeited.
- IP address, login timestamps, course progress logs, and payment authorization records will be submitted to the acquiring bank and payment gateway fraud prevention team.
6 Billing Support & Contact Information
For any billing inquiries, duplicate debit verifications, or technical assistance, reach our official desk:
Entity Name: Nexus Platform
Support Email: support@theskillsmaster.in
Support Helpline: +91 98765 43210
Address: New Delhi, India